Surveyapp Manager brings all your survey insights and team collaboration in one place so you can act on feedback instantly and make changes to your service. Whether you are a large enterprise or a small business, Surveyapp Manager is perfect to keep your pulse on Customer and Employee experience.
Use Surveyapp Manager to:
Focus on whats important
View KPIs generated by your surveys such as NPS (Net Promoter Score), CSAT Score (Customer Satisfaction Score), eNPS (Employee Net Promoter Score) etc in real-time.
Get real-time notifications for critical updates
Receive real-time push notifications (alerts) when service levels dip. For example, when employee morale drops in the workplace, or when there is an issue resolving a customer complaint, or attention to cleanliness is needed in a washroom.
Address pain points
Communicate with your team and easily prioritise and assign tickets to relevant staff members based on alerts, with our built in case management system. Increase individual accountability and resolve issues with a proper paper trail.
Continue your conversation on other platforms
Easy case management integration with Slack and Microsoft Teams, so any update you make to a ticket is automatically reflected in these platforms and vice versa.
Live feedback
View survey responses for all your surveys as they come in. Advanced filters allow you to review subsets of your data so you can hone in on problem areas.
Make better data-driven decisions
Easily analyse survey data, spot trends and track performance with our helpful visual charts and graphs.